Keeping your business as healthy as you keep your patients.

How We Restored Patient Visits to Pre-Covid Levels – Safely

Great Practices is hosting a Panel Discussion on how to rebuild practice visits and revenue while keeping patients and staff and physicians safe.



Office Managers and Operations Executives representing a small private practice (two physicians) a large private practice (64 physicians) and the ambulatory services of a large hospital (167 practices) will answer your questions and share their experiences and success in rebuilding their practices after shutdowns due to coronavirus.


In some cases, the practices are at or even exceed pre-covid levels. While our panelists have radically different resources and needs, they have all been able to restore the financial health of their practices, balancing competing requirements each in their own way.


Attendees, regardless of the nature of their practice,
are certain to find something of value to help them do the same.



The event will be held on September 18th at 1:00 PM EST.


A free book; “The New Thriving Medical Practice”, will be sent to 25 registrants selected at random. The book was coauthored by a retired general surgeon and an expert in medical office operations, and with a forward by our moderator. While the book was written pre-covid, its lessons are perhaps even more important now to practices experiencing cashflow concerns.


Our Panelists:


Leah Arteaga, Practice Manager of New England Ear, Nose and Throat

Leah runs all office operations in this 2 physician practice. In the two years she has been with NEENT, she has overseen close to 40% growth in both New and Established Patients as well as Surgeries, a 25% increase in Audiology appointments and a 50% increase in Hearing Aid sales. No Show rates have dropped from 7% to under 1.5%. NEENT is now seeing established patients, surgeries and audiology at 100% of pre-Covid numbers, and new patients at 80% of pre-Covid, all while keeping waiting room numbers at a minimum. In the next 6 months the practice will be adding another location, tripling its total space.

Sharon M. Brown, Director of Operations for Ophthalmic Consultants of Boston

Sharon is responsible for the oversight of all clinical and administrative functions involved in the running of a 10 location, 4 surgery center ophthalmology group. She oversees the clinical and surgical schedules for 64 Ophthalmologists and Optometrists who practice at all OCB locations. OCB is the largest multi-specialty ophthalmic practice in New England and one of the largest nationwide. While 6% of ophthalmologists nationwide expect to be closed for good, a 10 day year over year comparison shows OCB patient visits up 4% year over 2019 benchmarks.


Kelly Fanning, Vice President of Ambulatory Services and Patient Experience at Brigham Health (the ambulatory arm of Brigham and Women’s Hospital)

Kelly moved into this role in the Spring of 2018 with the goal of establishing a broader ambulatory strategy and team that supports 167 ambulatory practices the areas of ambulatory access, quality & safety, and operations. During the COVID Pandemic, Kelly led the design and launch of the Brigham Health testing sites, including drive thru sites and mobile community testing. She and her team have since pivoted to redesign the operations and infrastructure to support the return of patients safely to the Ambulatory Care setting.



Ken Stern, President of Great Practices, LLC

Ken is responsible for day to day operations of Great Practices, a practice management and consulting company helping doctors in private practice drive profitability. With 12 patents and holding Masters degrees from both CALTECH and Wharton, Ken is uniquely positioned to seek out and share better ways of helping practices keep their business as healthy as they keep their patients. With the onset of the pandemic, Ken has shifted focus toward helping doctors adapt to the changing realities forced on the practice of medicine.




At Great Practices, our normal role is to help doctors in private practice get paid what they are owed, stay compliant, and in general reduce office costs and increase revenues. We help you keep your business as healthy as you keep your patients. During the COVID-19 crisis, we are helping doctors weather the storm by bringing up-to-date, actionable information to medical practices which are struggling, by:

• Sorting through conflicting information and advice
• Keeping up with almost daily changes to available programs
• Providing advice tailored to your specific needs


How may we help?




Whether you are struggling or just believe you can do a bit better, and would like an exploratory discussion, please reach out.


Contact Us

Great Practices

Keeping your practice as healthy as you keep your patients.


Professional, Knowledgeable, Skilled, and Experienced 

Isn’t it time you took a few minutes to focus on your needs? Let us help you keep your practice as healthy as you keep your patients.



1005 Boylston St., Newton, MA 02461



Telephone: 617-285-0210